At Prairie Rose LLC, we are committed to providing the highest quality interior design services, tailored to your needs. We understand that circumstances can change, and there may be instances where you may request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services. Please read this policy carefully, as it governs your rights regarding refunds and cancellations.
Eligibility for Refunds
Refunds are considered on a case-by-case basis, and the eligibility for a refund will depend on the type of service provided, the progress of the project, and the circumstances surrounding the request. Prairie Rose LLC will evaluate each refund request based on the following factors:
- Project Stage: The stage at which the project stands at the time of the refund request.
- Work Rendered: The amount of work completed and delivered.
- Materials and Costs Incurred: Any non-recoverable costs such as materials, third-party services, and other project-related expenses.
Refunds are typically not provided for services already rendered. However, partial refunds may be offered depending on the percentage of work completed and circumstances specific to the project.
General Conditions for Refunds
The following conditions must be met for a refund to be considered:
- Written Request: A formal request for a refund must be submitted in writing via email or letter to Prairie Rose LLC. The request must clearly state the reason for the refund and include relevant details about the project.
- Timely Notice: Refund requests must be made within 7-10 days from the date of the project commencement or from the date of receiving the initial deliverables, depending on the stage of the project.
- Approval Process: All refund requests will be reviewed by our team. Prairie Rose LLC reserves the right to approve or deny a refund request based on the circumstances provided and the work rendered at the time of the request.
Refund Policy Based on Project Stage
To better understand how refunds may be applied, we outline the general refund terms based on the different stages of the project:
- Initial Consultation Stage
- Refund Eligibility: If the refund request is made before any significant work begins, such as before space planning, layout creation, or material sourcing, a full refund may be provided. This applies if no design concepts or tangible deliverables have been produced.
- Administrative Fees: Any administrative fees for consultations or meetings may be deducted from the refund if applicable.
- Concept Development Stage
- Partial Refunds: At this stage, some work will have been completed, including initial design concepts, layout planning, or mood boards. A partial refund may be considered if the client chooses to terminate the agreement.
- Deductions: The refund will be calculated based on the amount of work completed, with fees deducted for the design services already rendered. Non-recoverable costs such as material purchases or third-party services will also be deducted.
- Detailed Design and Material Selection Stage
- Limited Refunds: By this stage, detailed design work, material selection, and custom orders may have already been placed or purchased. Therefore, refunds are less likely to be provided. Prairie Rose LLC will calculate any refund based on uncompleted work, but third-party purchases and materials are non-refundable.
- Non-Refundable Items: Custom-made furniture, specialty items, and any bespoke products that have been ordered specifically for your project are non-refundable once purchased.
- Execution and Installation Stage
- No Refunds: Once the project has reached the execution or installation stage, no refunds will be provided. This includes the final installation of furniture, décor, or any other design elements. At this point, most costs have been incurred, and the project is nearing completion.
Non-Refundable Items and Services
Certain elements of the project are non-refundable, regardless of the project stage or refund request:
- Custom Orders: Any custom furniture, bespoke designs, or items created specifically for the project are non-refundable once ordered. These items are personalized and cannot be returned or reused.
- Materials: Materials purchased specifically for the project, such as tiles, paints, textiles, or flooring, are non-refundable once purchased, as they are sourced based on the client’s specific design plan.
- Third-Party Services: Any services rendered by third-party vendors (e.g., electricians, contractors, etc.) hired during the project are non-refundable. These are independent entities and are subject to their own refund and cancellation policies.
- Consultation Fees: Fees for initial consultations, site visits, or design advice are non-refundable once the service has been provided.
Cancellations
In the event that the client decides to cancel the project, the following terms apply:
- Client-Initiated Cancellation: If you choose to cancel the project after work has commenced, any refund will be evaluated based on the stage of the project and the services already rendered. Partial refunds may be granted if the cancellation occurs early in the project, but full refunds are generally not available for mid- or late-stage cancellations.
- Prairie Rose LLC-Initiated Cancellation : In rare cases, Prairie Rose LLC reserves the right to cancel a project due to unforeseen circumstances, such as legal or contractual conflicts, failure of the client to provide necessary information, or inability to meet project requirements. In such instances, refunds will be handled on a case-by-case basis, with consideration for the work completed.
Changes to the Project Scope
During the course of the project, the client may request changes or modifications to the original project scope. In such cases:
- Additional Costs: Any changes to the project scope that result in additional work, materials, or third-party services may incur additional costs. Refunds for previous work will not be provided if the change results in modifications to already completed work.
- Timeline Adjustments: Project timelines may need to be adjusted to accommodate changes in the scope of work. Refunds are not applicable in situations where delays or changes occur due to client requests.
Dispute Resolution
If a dispute arises regarding a refund request, Prairie Rose LLC will make every effort to resolve the issue through open communication. In the event that a resolution cannot be reached:
- Negotiation: Both parties agree to negotiate in good faith to settle the dispute without resorting to legal action.
- Arbitration: If a dispute cannot be resolved through negotiation, the parties may agree to submit the issue to arbitration, where a neutral third party will help reach a binding decision.
- Legal Action: Should arbitration fail to resolve the dispute, either party may pursue legal action in accordance with the laws of [Your Jurisdiction].
Contact Information
For any questions or concerns regarding this refund policy, or to submit a refund request, please contact us at:
Prairie Rose LLC
Email: support@prairieroseinterior.com
Address: 5103 Burr Oaks Rd, Oklahoma City, OK 73105, USA
Changes to This Refund Policy
Prairie Rose LLC reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically. Continued use of our services after changes are made constitutes acceptance of the updated policy.
